We accept eligible return and exchange requests for online purchases within 14 calendar days of fulfillment.
Items must be returned in new and unworn condition, with the original tags attached and in the same condition in which they were received, including the complete packaging.
We reserve the right to refuse returns or exchanges for items that have been worn, used, or damaged by the customer. The following items are final sale and cannot be returned or exchanged:
- Embroidered items
- Customized items
- BYOS items
- Special Offer items
- Sale items
- Last Chance to Buy items
For online purchases
To start a return or exchange request, use our Return Portal.
- Select the reason for your return or exchange.
- Upload the required photos of the item/s.
- Submit your request and wait for our confirmation email and return instructions.
- Once your return is approved and the item/s have been received and validated, you will receive a Store Credit Code by email.
Once you receive our confirmation email, you must ship the item/s back to us within 14 calendar days. If the returned item/s are not received within this period, we reserve the right to cancel or forfeit the return request.
For international purchases
For international orders, please contact our Customer Support Team by email for assistance with your return or exchange request.
For in-store purchases
Items purchased at any of our physical stores may be returned or exchanged at any White Coat physical store location, subject to our Returns & Exchanges Policy. In-store purchases cannot be processed through the online Return Portal.
How does Store Credit work?
Once your returned item/s have been received and validated as eligible for return or exchange, a Store Credit Code will be issued to you by email. Our Store Credit may be used across multiple transactions until the full balance has been used.