Please let us know as soon as possible, ideally within 14 days of order placement.
Philippine orders (non-embroidered items): Submit a return request through our return portal.
All other orders: Email our Customer Support Team at support@shopwhitecoat.com with your order number and photos of the item you received. This includes:
- Embroidered items
- Singapore orders
- International orders
Please keep the item, its packaging, and your order details until we’ve reviewed your case.