FAQ

Orders & Payments

• How do I know if my order is confirmed?
• Can I cancel my order?
• Can I get a receipt?
• What payment methods do you accept?

Returns & Exchanges

• Why can’t I process my return online?
• What is your return policy?
• How do I return or exchange an order?

Shipping & Delivery

• Are there customs duties?
• Do you combine multiple orders for shipping?
• Do you offer free shipping?
• What happens if I miss my delivery?
• Can I change my shipping details after ordering?
• What are the shipping rates

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Our Products

• What makes MoveTech® products unique?

Embroidery

• Can embroidered items be returned?
• Can I change my embroidery after checkout?

Retail Store

• Can I return or exchange an item purchased in-store?
• Do you have physical retail stores?